We are located at 59691 Cheyenne Road, Bend, Oregon 97702. All orders are sent from this address.

Shipping: We offer Free Shipping via USPS Priority Mail on all orders over $100 in the US. You may choose to upgrade your shipping method for the additional fee provided by the carrier based on your address. Orders placed before 3:00pm Central Standard Time will be shipped the same business day, with the exception of out of stock items, or if a conflict with your shipping or payment method is unresolved at the end of the business day. Orders placed after 3:00 pm Central Standard Time will be shipped the following business day. Please note that UPS does not deliver on Saturdays, nor does UPS deliver to PO Boxes.

I put the wrong address on my order, what can I do?: If you placed an order on-line and notice the ship to address is wrong, please contact us IMMEDIATELY in order to avoid a shipment to the wrong address.

What do I do if I placed an order on-line and I failed to change the shipping address so it was shipped to the wrong address and the order has already been shipped?: In these cases we can only be patient. We will give you a refund for the products once the order comes back to us as undeliverable by the carrier. Please note, however, that this could theoretically take several months. In the meantime, if you like, you may reorder the items on our website to have it shipped to the proper address. You will have to pay again, and await the refund later. Please note that, unfortunately, shipping costs are not refundable. If the order is never returned to us unfortunately we are not responsible for delivered shipments to an incorrect address.

International Customers: Due to increased regulations on international shipments of various products, we are no longer shipping orders outside of the United States.

Returns/ Exchanges:

We love our customers! As part of our 5 Star customer service, BeautyCheap proudly offers an excellent return policy. If you are dissatisfied with any product purchased through our site, you may return the qualifying item(s) within 30 days of receiving the order. For products that are open or used, we will issue a store credit for the amount of your purchase. For products that are unopened you have the option of an exchange for something you would like or a full refund for the purchase price. All returns must be received within 30 days in order to receive your exchange, store credit or refund. Please be advised that prior authorization is required on all returns. Any returns sent to us without return authorization cannot be accepted. Return acceptance is at the sole discretion of BeautyCheap.

If returning an item(s), you must include all parts, pieces and printed materials in order to be eligible for a return. Please include a copy of your original invoice as this will expedite your return.

Also, to ensure that your returns are received by BeautyCheap, please make sure to add insurance to your parcels through your preferred mail delivery service.

Shipping fees are only eligible for refund when the original items were either shipped incorrectly by BeautyCheap or damaged. All other shipping fees are nonrefundable.

To receive authorization for a return, please contact Customer Service by dialing our toll-free number at 877-898-5299. Please allow up to two weeks for the return to be processed, at which time a credit or exchange will be made. If you wish to inquire about your return please call Customer Service at 877-898-5299 Our hours are Monday through Friday 9am- 4pm Central Standard Time.

Once your RMA has been obtained, Ship your items to:

BeautyCheap.com

59691 Cheyenne Road

Bend, Oregon 97702

If you have questions, please contact customer service at sales@beautycheap.com.