FAQ: Frequently Asked Questions
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| 1. |
Products |
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1.1 |
Why have some products disappeared from your site?
Sometimes we have an opportunity to buy products at a great price
from businesses that are closing. In that case, the products are
usually available while supplies last.
Some products may be temporarily out of stock. If a product is backordered,
you might have a 7-10 day delay on that product.
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| 1.2 |
I'm looking for a product that isn't on your site.
Can you get it?
We will try. Some of our best selling products have been added because
of you -- the customer. Please e-mail us and tell us what you like
and who manufactures it. We really value your suggestions.
We would like to thank a wonderful woman named Trudy in California
who has given us some of the best leads on great products.
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| 1.3 |
I'm not sure about a particular product. Is there any
way to try something before I buy it?
In many cases, we have the opportunity to provide samples of the
products we carry. Please e-mail your name and address to sales@beautycheap.com
along with the name of the product you would like to try and we
will make every effort to provide you with samples.
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| 1.4 |
Aren't some of your products 'prescription only'?
Actually, no.
They are all available through medical professionals.
We are trained professionals.
We attend training sessions offered by the manufacturers of the
products and sometimes they train us in our office.
We do not want you to buy some of the products if you haven't seen
a medical professional near you. You need to find out if the products
are right for you. You should follow up with your local skin care
specialist if you have questions or concerns.
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| 1.5 |
If I use the products for a week and don't like them,
may I return them?
Returns/ Exchanges: We love our customers! As part of our 5 Star customer service, BeautyCheap proudly offers an excellent return policy. If you are dissatisfied with any product purchased through our site, you may return the qualifying item(s) within 30 days of receiving the order. For products that are open or used, we will issue a store credit for the amount of your purchase. For products that are unopened you have the option of an exchange for something you would like or a full refund for the purchase price. All returns must be received within 30 days in order to receive your exchange, store credit or refund. Please be advised that prior authorization is required on all returns. Any returns sent to us without return authorization cannot be accepted. Return acceptance is at the sole discretion of BeautyCheap.
If returning an item(s), you must include all parts, pieces and printed materials in order to be eligible for a return. Please include a copy of your original invoice as this will expedite your return.
Also, to ensure that your returns are received by BeautyCheap, please make sure to add insurance to your parcels through your preferred mail delivery service.
Shipping fees are only eligible for refund when the original items were either shipped incorrectly by BeautyCheap or damaged. All other shipping fees are nonrefundable.
To receive authorization for a return, please contact Customer Service by dialing our toll-free number at 877-898-5299. Please allow up to two weeks for the return to be processed, at which time a credit or exchange will be made. If you wish to inquire about your return please call Customer Service at 877-898-5299 Our hours are Monday through Friday 9am- 4pm Central Standard Time.
Once your RMA has been obtained, Ship your items to:
BeautyCheap
59691 Cheyenne Road
Bend, Oregon 97702
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| 2. |
General Order Questions |
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2.1 |
I have questions about a product. Is there someone
I can talk to?
Absolutely. Call during business hours, Monday - Friday 9am - 4pm
CST. Phone 830-693-4450 and ask to speak to a skin care specialist.
For faster service, e-mail your questions to sales@beautycheap.com.
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| 2.2 |
Will I get my products faster if I order by phone?
No. Online ordering is easier and your order is processed much sooner.
You can also order online at your convenience 24 hours a day, 7
days a week.
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| 2.3 |
Do you have a toll-free number?
Yes, it is 1-877-898-5299. Our toll free line is answered Mon-Fri, 9-4 CST.
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| 2.4 |
Why do your prices go up?
Usually because our cost for the products have gone up. Prices are
also affected by the cost of shipping, phone service, and other
increases that affect us all.
Our prices are sometimes regulated by the manufacturers or distributors
of the products we carry. We are allowed to sell at a set percentage
below retail according to new internet sales regulations. Your savings
will also include free shipping, no tax in 49 states and no office
visit fee. We will have special pricing on certain items now and
then.
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| 2.5 |
Do I have to pay sales tax?
Sales tax is only charged on orders in Texas.
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| 2.6 |
Can I fax my order?
Yes, 24 hours a day. We will need your name, address, phone number,
credit card information (number and expiration date) and a list of
the items you want. Please include your e-mail address, phone number,
or fax number so we can send you a total and confirmation.
The fax number is 830-693-0498.
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| 3. |
Login and Password
Questions |
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3.1 |
I forgot my password. What should I do?
If you forget the password for your account, it can be reset for
you automatically. On the login page, click on 'Password forgotten?
Click here.', or go to https://www.beautycheap.com/shop/password_forgotten.php.
You will be prompted for your e-mail address. Once you click continue,
a new password will be sent to that e-mail address. You must use
this new password. Your old password will have been erased.
If you do not receive the new password within 15 minutes, send a
note to sales@beautycheap.com.
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| 3.2 |
How do I change my password?
You must first log-in to change your password. If you forgot your
password and can't log in, see the 'I forgot my password. What should
I do?' topic above.
Once you're logged-in, click on 'My Account' at the top of the page.
On the Account Information page, click on 'Edit Account'. Type your
new password in to the two boxes at the bottom of the page ('Password:'
and 'Password Confirmation'). Then click 'Continue'. If you don't
see an error, your password has been changed.
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| 3.3 |
I'm trying to create an account, but the site says
my e-mail address already exists.
This means that an account already exists with the e-mail address
you specified. On our store, your e-mail address is used as the
unique identifier for your account. If you forgot your password,
it can be automatically reset for you on the login page. Please
feel free to contact our office with any changes you wish to make
to your account, including updating your e-mail address.
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| 3.4 |
I forgot my password and requested a new one. How do
I get my old password back?
You must first successfully log in with the randomly assigned new
password. Check your e-mail for this new password.
Once you're logged-in, click on 'My Account' at the top of the page.
On the Account Information page, click on 'Edit Account'. Type your
new password in to the two boxes at the bottom of the page ('Password:'
and 'Password Confirmation'). Then click 'Continue'. If you don't
see an error, your password has been changed.
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| 4. |
Checkout Questions
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4.1 |
Does the web site use encryption during checkout?
Yes. Any time you are in the checkout section of the site, all information
between your computer and the site is encrypted. Most browsers show
a lock symbol on the status bar when a web site is secure.
While you are browsing the store, however, encryption is not used.
No personal information is exchanged with the store while you are
looking at products, and encryption would only make the store load
more slowly.
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| 4.2 |
Why does my credit card keep getting rejected?
The most common checkout problem is that the billing address you
specified during checkout does not match the address on file with
your credit card company. Our site requires that these addresses
match. To fix this problem, change the billing address on the order
to the address that matches your credit card statement.
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| 5. |
Security and
Privacy |
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5.1 |
Is your site secure?
Yes. Our site uses industry-standard SSL encryption like most other
E-Commerce web sites. Any time you are entering personal information
such as your name, address, credit card number, etc, the site will
send you to a secure page. Most browsers show a small lock icon
to indicate the page is secure. On Internet Explorer, this icon
is located on the status bar at the bottom of the window.
You will not be using a secure connection while browsing the products
or editing your cart. No personal information is exchanged during
these activities.
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| 5.2 |
Is it safer to order online or by telephone?
Because BeautyCheap.com uses SSL encryption to secure personal information
while you check out, we believe that ordering from the web site
is no less safe than ordering by phone. Ordering over the web is
just as secure, and typically more convenient.
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| 5.3 |
Can I send my credit card information by e-mail?
You can, but please do not. Your e-mail is not encrypted, and therefore
your credit card number may be intercepted on it's trip from your
computer to our server. Please order using the web site or call
us.
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| 6. |
Shipping and
Returns |
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6.1 |
How much does shipping cost?
Shipping costs are computed during checkout. Rates vary based on
destination and the total weight of your order. Typically, Priority
Mail orders ship for $4.00 - $8.00.
All orders over $100 shipping to US addresses get free shipping via
Priority Mail. If your order is eligible for free shipping, the
option will appear during checkout.
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| 6.2 |
What shipping methods do you offer?
Orders shipped to the US can be shipped via USPS Priority
Mail.
For faster shipping, you can choose USPS Express
Mail.
Please note: We can only instruct carriers to deliver your parcel to
your shipping address. Delivery instructions on where to leave your
parcel at your house need to be left on your door for the carrier. You
must sign a note if you want them to leave it if you will not be home to
receive it.
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| 6.3 |
Do you ship outside the U.S.?
Unfortunately, due to increased regulations on international shipments
of various products, some products can not be shipped outside the US.
We apologize for any inconvenience this may cause our returning customers.
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| 6.4 |
How long does it take to get my order?
All orders will be shipped by the end of the next business day after
the order is received. Shipping with USPS Priority Mail usually
takes 2-3 days in the continental US.
I put the wrong address on my order, what can I do?: If you placed an order on-line and notice the ship to address is wrong, please contact us IMMEDIATELY in order to avoid a shipment to the wrong address.
What do I do if I placed an order on-line and I failed to change the shipping address so it was shipped to the wrong address and the order has already been shipped?: In these cases we can only be patient. We will give you a refund for the products once the order comes back to us as undeliverable by the carrier. Please note, however, that this could theoretically take several months. In the meantime, if you like, you may reorder the items on our website to have it shipped to the proper address. You will have to pay again, and await the refund later. Please note that, unfortunately, shipping costs are not refundable. If the order is never returned to us unfortunately we are not responsible for delivered shipments to an incorrect address.
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