Why have some products disappeared from your site?
Sometimes we have an opportunity to buy products at a great price from businesses that are closing. In that case, the products are usually available while supplies last.

Some products may be temporarily out of stock. If a product is backordered, you might have a 7-10 day delay on that product.
 

I'm looking for a product that isn't on your site. Can you get it?
We will try. Some of our best selling products have been added because of you -- the customer. Please e-mail us and tell us what you like and who manufactures it. We really value your suggestions.

We would like to thank a wonderful woman named Trudy in California who has given us some of the best leads on great products.
 

I'm not sure about a particular product. Is there any way to try something before I buy it?
In many cases, we have the opportunity to provide samples of the products we carry. Please e-mail your name and address to sales@beautycheap.com along with the name of the product you would like to try and we will make every effort to provide you with samples.
 

Aren't some of your products "prescription only"?
Actually, no.

They are all available through medical professionals. We are trained professionals. We attend training sessions offered by the manufacturers of the products and sometimes they train us in our office.

We do not want you to buy some of the products if you haven't seen a medical professional near you. You need to find out if the products are right for you. You should follow up with your local skin care specialist if you have questions or concerns.
 

If I use the products for a week and don't like them, may I return them?
No. That is why we want you to see your medical professional. If you have never used some of the skin treatment products you should not buy from a web site. Remember, just because your friend uses them they may not be right for you.
 

I have questions about a product. Is there someone I can talk to?
Absolutely. Call during business hours, Monday - Friday 9am - 4pm CST. Phone 830-693-4450 and ask to speak to a skin care specialist. For faster service, e-mail your questions to sales@beautycheap.com.
 

Will I get my products faster if I order by phone?
No. Online ordering is easier and your order is processed much sooner. You can also order online at your convenience 24 hours a day, 7 days a week.
 

Do you have a toll-free number?
Yes, it is 1-877-898-5299. Our toll free line is answered Mon-Fri, 9-4 CST.  

Why do your prices go up?
Usually because our cost for the products have gone up. Prices are also affected by the cost of shipping, phone service, and other increases that affect us all.

Our prices are sometimes regulated by the manufacturers or distributors of the products we carry. We are allowed to sell at a set percentage below retail according to new internet sales regulations. Your savings will also include free shipping, no tax in 49 states and no office visit fee. We will have special pricing on certain items now and then.  

Do I have to pay sales tax?
Sales tax is only charged on orders in Texas.
 

I forgot my password. What should I do?
If you forget the password for your account, it can be reset for you automatically. On the login page, click on "Password forgotten? Click here.", or go to https://www.beautycheap.com/shop/password_forgotten.php.

You will be prompted for your e-mail address. Once you click continue, a new password will be sent to that e-mail address. You must use this new password. Your old password will have been erased.

If you do not receive the new password within 15 minutes, send a note to sales@beautycheap.com.
 

How do I change my password?
You must first log-in to change your password. If you forgot your password and can't log in, see the "I forgot my password. What should I do?" topic above.

Once you're logged-in, click on "My Account" at the top of the page. On the Account Information page, click on "Edit Account". Type your new password in to the two boxes at the bottom of the page ("Password:" and "Password Confirmation"). Then click "Continue". If you don't see an error, your password has been changed.
 

I'm trying to create an account, but the site says my e-mail address already exists.
This means that an account already exists with the e-mail address you specified. On our store, your e-mail address is used as the unique identifier for your account. If you forgot your password, it can be automatically reset for you on the login page. Please feel free to contact our office with any changes you wish to make to your account, including updating your e-mail address.
 

I forgot my password and requested a new one. How do I get my old password back?
You must first successfully log in with the randomly assigned new password. Check your e-mail for this new password.

Once you're logged-in, click on "My Account" at the top of the page. On the Account Information page, click on "Edit Account". Type your new password in to the two boxes at the bottom of the page ("Password:" and "Password Confirmation"). Then click "Continue". If you don't see an error, your password has been changed.
 

Does the web site use encryption during checkout?
Yes. Any time you are in the checkout section of the site, all information between your computer and the site is encrypted. Most browsers show a lock symbol on the status bar when a web site is secure.

While you are browsing the store, however, encryption is not used. No personal information is exchanged with the store while you are looking at products, and encryption would only make the store load more slowly.
 

Why does my credit card keep getting rejected?
The most common checkout problem is that the billing address you specified during checkout does not match the address on file with your credit card company. Our site requires that these addresses match. To fix this problem, change the billing address on the order to the address that matches your credit card statement.
 

Is your site secure?
Yes. Our site uses industry-standard SSL encryption like most other E-Commerce web sites. Any time you are entering personal information such as your name, address, credit card number, etc, the site will send you to a secure page. Most browsers show a small lock icon to indicate the page is secure. On Internet Explorer, this icon is located on the status bar at the bottom of the window.
You will not be using a secure connection while browsing the products or editing your cart. No personal information is exchanged during these activities.
 

Is it safer to order online or by telephone?
Because BeautyCheap.com uses SSL encryption to secure personal information while you check out, we believe that ordering from the web site is no less safe than ordering by phone. Ordering over the web is just as secure, and typically more convenient.
 

Can I send my credit card information by e-mail?
You can, but please do not. Your e-mail is not encrypted, and therefore your credit card number may be intercepted on it's trip from your computer to our server. Please order using the web site or call us.
 

How much does shipping cost?
Shipping costs are computed during checkout. Rates vary based on destination and the total weight of your order. Typically, Priority Mail orders ship for $4.00 - $8.00.

All orders over $100 shipping to US addresses get free shipping via Priority Mail. If your order is eligible for free shipping, the option will appear during checkout.
 

What shipping methods do you offer?
Orders shipped to the US can be shipped via USPS Priority Mail. For faster shipping, you can choose USPS Express Mail.  

Please note: We can only instruct carriers to deliver your parcel to your shipping address. Delivery instructions on where to leave your parcel at your house need to be left on your door for the carrier. You must sign a note if you want them to leave it if you will not be home to receive it.

Do you ship outside the U.S.?
Unfortunately, due to increased regulations on international shipments of various products, some products can not be shipped outside the US. We apologize for any inconvenience this may cause our returning customers.
 

How long does it take to get my order?
All orders will be shipped by the end of the next business day after the order is received. Shipping with USPS Priority Mail usually takes 2-3 days in the continental US.